Reprints and Refunds
If something is wrong with your packaging, we put it right. Misprints or damage reported within 10 days of delivery, with photos, are reprinted or refunded.
How do you report a problem?
Call +44 7578 382054, email us at info@thefoodpackaging.co.uk or message us on WhatsApp. Photos let us check the problem quickly, usually the same business day.
- Take clear photos of the problem and the carton labels
- Send them within 10 days of delivery
- Tell us how many pieces are affected
- We confirm a reprint or a refund in writing
What counts as a misprint or damage?
A misprint is packaging that does not match the proof you approved: wrong colours, missing text or artwork in the wrong place. Damage covers crushed, torn or wet packaging that arrives unusable.
Because every order is made to your design, we cannot take back packaging that matches the approved proof. That is why we check every proof carefully with you first, as set out in our full terms of trade.
- Covered: print that differs from the approved proof
- Covered: packaging crushed, torn or wet on arrival
- Not covered: changes of mind after approving the proof
- Not covered: mistakes in text you approved on the proof
Reprints and refunds: questions
Still unsure? Call +44 7578 382054, ask us on WhatsApp or write to info@thefoodpackaging.co.uk.
How long do I have to report a misprint?
Report it within 10 days of delivery, with photos, so we can check it while the details are fresh.
Do I need to send the packaging back?
Usually not. Photos are enough in most cases, and we tell you if we need a sample.
Will I get a reprint or a refund?
We agree the fix with you. If you still need the packaging, a reprint is usually the better option.
How quickly is a reprint made?
A reprint goes through production again, then free tracked delivery. We tell you the timing when we confirm it.
What if only part of the order is damaged?
We reprint or refund the affected pieces. Tell us how many are unusable.
Is slight colour variation a misprint?
Small shifts between screen and print are normal, especially on kraft. A clear difference from the approved proof is treated as a misprint.
What if I spot a spelling mistake I approved?
Text approved on the proof is not covered, but we can reprint with the correction at the reprint price.
Can I cancel an order after approving the proof?
Once production has started the packaging is made for you, so cancellation may not be possible. Ask us straight away and we check.
How are refunds paid?
Refunds go back by the same method you paid with, and we confirm the amount in writing.
What if my delivery is lost?
Tell us if the tracking stops or the delivery does not arrive. We trace it and send a replacement if it is lost.
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Design Your Packaging
Pick a real photo of the packaging you want, put your logo on it, choose the print and send it to us. Our designers turn it into a free, print-ready proof.
Upload your logo to see it on this photo
On the photo: Burger Boxes
Choose your packaging
Send us your full packaging brief
The more we know about the food, the service and the quantity, the sharper the price. A packaging specialist replies within one business day with a written quote and a free design proof.
- Price
- From £0.25 per unit, confirmed on a written quote
- Proof
- Free, before anything is printed
- Production
- 4–6 business days after proof approval
- Delivery
- Free and tracked across the UK, 2–3 business days
- Food contact
- Food-contact materials available on request